What Data We Collect and Why
When you open an account, we collect the information needed to verify your identity — name, date of birth, address and a government-issued ID scan — because state-level eligibility checks require it. When you fund your account through PayPal, Venmo or a Play+ prepaid card, we
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record the transaction reference and amount so your wallet balance stays accurate and disputes can be resolved quickly. We also log device and browser data when you access the platform on mobile or desktop, which lets us detect unusual login attempts and flag them before your
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account is affected. Browsing behavior within the platform — which sections you visit, how long you stay — is captured in aggregate to help us improve the experience; it is never sold to third-party advertisers. Email and live-chat transcripts are retained so our support team has
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context when you follow up on a question. You can request a full export of the data we hold on your account by contacting our support team directly. Retention periods vary by data type: identity documents are kept as long as required by applicable state regulations,
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while session logs are purged on a rolling basis.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.